Terms of Service

These Terms of Service govern your use of the Gentleharborview website and any services provided by Gentleharborview Ltd. By accessing or using our site or by engaging our services, you agree to be bound by these terms. If you enter into a separate written agreement with Gentleharborview that references or supersedes these terms, the written agreement will govern the specific engagement. These terms describe how proposals and statements of work are formed, the roles and responsibilities of each party, intellectual property rights, limitations of liability, and how disputes will be addressed. Please read carefully before proceeding. If you do not accept these terms, do not use our site and do not engage our services. For questions about these terms contact us at [email protected] or by post to the registered office address in the footer of this page.

Scope of services, proposals and engagement

Services are provided under a written proposal or statement of work that defines scope, deliverables, timeline, fees, and any specific data handling or confidentiality requirements. Proposals may be fixed price or time-and-materials as stated. Acceptance occurs when the client signs the proposal, returns a purchase order referencing the proposal, or otherwise confirms acceptance in writing. Changes to scope require written agreement and may affect fees and schedule. Where Gentleharborview provides analytical models, code or documentation, the deliverables will be explained in the statement of work and accompanied by documented assumptions, version notes and recommended validation checks. Gentleharborview may rely on client-provided data and representations; the client is responsible for data accuracy and for securing necessary permissions to share third-party information. For model validation engagements, we will propose secure transfer methods and, if required, a non-disclosure agreement before receiving sensitive data.

Use of website and intellectual property

All content on the Gentleharborview site, including text, images, illustrations, models and downloadable documents, is owned by or licensed to Gentleharborview unless stated otherwise. You may view, download and print content for your internal, non-commercial use provided you keep all proprietary notices intact. You must not copy, republish, sell, rent, exploit, or create derivative works without prior written consent. Brand names, logos and trademarks displayed on the site are the property of their respective owners. If you provide feedback, suggestions or ideas, you agree that Gentleharborview may use them without obligation. For client deliverables, intellectual property terms are specified in the statement of work. Unless otherwise agreed, Gentleharborview grants the client a non-exclusive licence to use deliverables for internal purposes. Gentleharborview retains the right to reuse general knowledge, methodologies and anonymised learnings from engagements provided no confidential information or personal data is disclosed.

Limitation of liability and disclaimers

To the maximum extent permitted by law, Gentleharborview's liability arising from or related to these terms, the website, or services, whether in contract, tort (including negligence), statute or otherwise, is limited to direct damages up to the total fees paid for the specific engagement giving rise to the claim in the twelve months preceding the claim. Gentleharborview is not liable for indirect, incidental, special or consequential losses, including loss of profit, loss of business, loss of data or reputational harm. Analytical outputs and models are provided with documented assumptions and scenarios; they are not guarantees of future performance and must be used with professional judgement. Where services involve third-party data or models, Gentleharborview's responsibility is limited to the scope agreed in writing and to exercising reasonable professional skill and care. Nothing in these terms limits liability for death or personal injury caused by negligent acts where liability cannot be excluded under applicable law.

Governing law, disputes and termination

These terms and any statements of work are governed by the laws of England and Wales. Parties will attempt to resolve disputes through good faith discussions and escalation between senior representatives. If unresolved within 30 days, the dispute may proceed to mediation or arbitration as agreed by the parties; absent agreement, disputes may be brought before courts in England and Wales. Either party may terminate a statement of work for material breach where the breach is not remedied within a reasonable cure period, or for insolvency events. On termination, the client will pay for work performed up to the termination date and receive any deliverables completed and paid for. Termination does not affect accrued rights or obligations, including confidentiality and payment obligations. Provisions intended to survive termination, such as intellectual property, confidentiality and liability limitations, will remain in force.

Contact, updates and miscellaneous

Gentleharborview may update these terms periodically. Material changes will be posted with an updated effective date. Continued use of the site or services after notification of changes constitutes acceptance. If any provision is found unenforceable, the remainder of the terms remain effective. These terms, together with any signed statement of work and our Privacy Policy, constitute the entire agreement between the parties concerning the subject matter. For questions, contract negotiations or to request copies of executed engagement documents, contact Gentleharborview at [email protected] or by post to Gentleharborview Ltd, 12 Harbour View, Canary Wharf, London E14 5AB, United Kingdom.